Institutions
Built for Australian tertiary education.
Universities, TAFEs and private providers face the same problem at different scales: support exists, but it mostly reaches the students who ask. Retento brings it to the rest.
Universities
Large first-year cohorts, stretched support teams, and growing expectations under the Universities Accord to lift completion and equity.
- Reach every consenting first-year student in the weeks when leaving is most likely, not only those who already ask for help.
- Connected mode sends escalations into the case management system your student services already use.
- Aggregate reporting by support area for student success committees, with small numbers hidden.
TAFEs and VET providers
Learners juggling work, family and study, often off campus, where support has to come to them.
- SMS meets learners where they are, without another portal or app to log in to.
- Check-ins respect quiet hours and a weekly limit, so they fit around shifts and placements.
- Built for Australian VET delivery and referral networks, not a US campus model.
Private providers and RTOs
Small teams that need to support every student well without adding headcount.
- Native mode gives you a ready-made case queue, with no case management system needed.
- One person can hold more than one role, so a small team can run it end to end.
- A part-cohort pilot can start within weeks.
Use cases
The moments when a check-in matters.
First weeks
A welcome check-in that asks how things are going and points to the help that exists, before small worries grow.
Mid-semester pressure
Workload and wellbeing check-ins as the first assessments land, with academic support and counselling a reply away.
Money gets tight
Students can say when rent, food or work hours are a struggle, and be linked to hardship and emergency support.
Feeling alone
Students who are new to a city, studying online or living away from family can be connected to clubs, peers and programs.
Thinking about what's next
Placement, part-time work and career worries go to your careers team before they become a reason to leave.
Every check-in is approved by your staff, or uses a template your institution has approved, before it’s sent.
See it with your own cohort in mind.
Book a 30-minute executive briefing, or explore the Workspace with synthetic students in our demo.