One platform, built for everyone who supports students.

“How do I make sure no student who needs help is missed?”

• See open concerns by support area and urgency across your whole team.
• Assign cases with suggestions based on each person's skills and fair caseload, and hand over a caseload when someone leaves.
• Approve the fixed safety reply and the response-time targets your team works to.

“How do I spend my time on students, not admin?”

• Start every case with the whole conversation and a summary, never a cold call.
• Edit and approve AI-drafted replies in seconds; nothing is sent without you.
• Record outcomes in a couple of clicks, and see who is waiting longest.

“Can we show it's working, and is it safe?”

• Aggregate reporting on reach, response and outcomes, by support area.
• Pilots designed with a comparison group, so results stand up to scrutiny.
• Scoped to start within a portfolio delegation, without a tender.

“Where does the data go, and what do we have to connect?”

• Hosted in AWS Sydney, with AI run in Australia. Every sub-processor is listed publicly.
• A student contact list by file or SFTP, and escalations by webhook or email. No access to your student records.
• Fixed roles, least-privilege admin access and an access log of any Retento support session.